FAQs

Account

1. How do I register?
We recommend that you use your email address as your username, this makes it much easier to remember. Please make sure that your password is at least 6 characters in length. You can easily create your own PHANXY profile by clicking here to register.

2. I cannot login to my account.
Check your login details carefully. Make sure the email address is the same one you used for registration, and the password you entered is correct. Please make sure that your web browser accepts cookies. It might be a problem caused by PHANXY system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please contact us and outline the problem.

3. I forgot my password
If you forgot your password, just click the "Forgot your password?" link on “sign in” Page and we will send you an automated email with information on how to reset your password.

4. What is the difference between the billing address and the shipping address?
The billing address should be the same address you provided to your bank when you applied for your credit/debit card; the shipping address is the one you want us to ship the order to.

Member Center

Coupon

1. How do I get coupons?
Register for a customer account on our website. Sign up for our weekly deals newsletter at the bottom of the website. Some special activities will also feature coupon giveaways. Coupons are a great way to save money.

2. How do I use my coupons?
Make sure the coupon has not expired (most will show the expiry date in your account). During the checkout process, go to your shopping cart. Enter the full promotion code and click "APPLY". You can only use one coupon code per order.

Order

1. How do I place my order?
Ordering online from https://www.phanxy.com is easy! When viewing an item, simply select the quantity needed and then click ‘ADD TO CART’. Once you have your desired items in your cart, simply click the ‘PROCEED TO CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

2. How long can items be stored for in my shopping cart?
The shopping cart your account is linked to will retain its contents up to 30 days. This applies to all customers.

3. An item added to my shopping bag was sold out.
The item is only reserved once your purchase is completed during the checkout process. If an item is extremely popular and in limited stock, it might be sold out once you reach the checkout. An item added to your shopping cart is saved for a total of 30 days, however stock availability cannot always be guaranteed. You are therefore encouraged to submit payment as soon as possible.

4. Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order before your order has not been processed. We process orders very quickly, so changes and cancellations cannot always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included.

Order Status

PHANXY Main Order Statuses
All your orders are listed in your PHANXY account here.
Once we receive your payment, your order will go through several steps before being “shipped out”.
Please refer to the different order statuses and their meanings below:

Waiting for payment:
This order is unpaid . Please feel free to pay your order now.Once we receive your payment, we will process your order.

Pending:
You have attempted to pay us via PayPal e-check. At this time we haven’t received your payment yet, please check your Paypal account or bank account balance and confirm whether your funds are sufficient. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

Paid:
You have just paid for your order, our server will upload your order shortly and we will start to process your order.Thank you for your patience.

Processing:
PHANXY will typically process orders 3-10 business days upon payment. Your processing order will go through the following phases .

1- Receiving and allocating items to your order
2- Inspecting your items quality
3- Packing and printing shipping labels.
Once these 3 phases have been done, we will dispatch your order.
*For more information about our dispatch time for your specific item, please refer to the product page and see i.e "Dispatch: Ships within 5-10 business days.”

Dispatched:
Your order has left our warehouse and has been collected by the courier for the shipment. We cannot edit your order anymore.

Shipped Out:
Your complete order has been sent out and is now on its way to you. Please follow up the delivery in your account and track the item online.

PHANXY Additional Order Statuses

Partial order dispatched:
A part of your order has left our warehouse and has been already collected by the courier. The other items are still being prepared for shipment. At this point, you can still contact us to edit the address/items for the items that are not dispatched yet. We will send these as soon as possible.

Partial order shipped:
A part of your order has been sent out and is on its way to you . The other items are still being prepared for shipment. For the shipped items ,please check the delivery information in your account and track the parcel online. We will shipped the rest of items out as soon as possible.

Cancelled:
Your unpaid order is canceled. Please feel free to replace an order anytime.

Refunded:
Your order has been refunded on our side. For Paypal payment, please allow 3- 7 working days for the transaction to be completed on your account. For credit card payment, it will take 7 to 25 working days depending on your credit card merchant.

“My Orders” when you log in to your PHANXY account or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.

Refunds
Refunds will be processed within approximately 7 to 10 business days after we receive your return. The exact time can vary and is subject to the individual payment provider. Once refunds have been processed, we recommend contacting your payment provider for updates. All original shipping charges are non-refundable.