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Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to phanxy@email.com
Most products are magnetic charging, a few products are DC USB charging. It is very easy magnetic on the vibrator. Please note the DC USB charging port is a very little tiny hole, just plug into the tiny hole on the vibrator.
Nomally you need to charge it 1.5 to 2 hours. When clitoris vibrator is charging, the indicator light flashes. When clitoris vibrator is fully charged, the indicator light is always on. If the product still can't work plz contact us email@phanxy.com
When the device is fully charged, the indicator is always on. The vibrator will last for 0.5 hour to 1.5 hours of pure pleasure.
The package coming with product, charging cable, introduction. If you buy the product with remote control it will also coming with in the box.
The vibrator is shipped in a very discreet package that won’t giveaway anything that’s inside, in case you have someone else picking it up.
We use international express shipping. It was take 10-20days. The express shipping may be slower due to the impact of COVID-19. Please forgive us. We do our best to delivery for you as fast as possible. You can check it out below phanxy website "Track your oder".

Some cargo terminals in the U.S. East and West ports are congested, customs clearance and pick-up delays, and due to the continuing outbreak in the U.S., the U.S. East Blizzard weather, the number of operators decreased, the U.S. Postal Service as a whole is under pressure, processing centers and other cargo backlog is serious, withdrawal delivery delays. Severe weather, such as blizzards and freezing rain, has caused delays in end-of-life delivery in the United States, with four states, Texas, Mississippi, Louisiana and Arkansas, being more severely affected. The overall end of the delivery delay, we will continue to maintain communication with the service provider, there is the latest news will be timely notification. Your goods have been shipped, as the product does not have any quality problems, we do not support refunds for the time being, please understand. Thank you.

While we designed the vibrators to be as seamless as possible, the motion of friction and vibration does generate a little heat. Hence, using the vibrator for a longer time may heat it up a little. Nothing unpleasant or to be worried about.
The vibrator is designed for full enjoyment only for women that have had sex at least once. You can still use the suction function, without insertion. If you do not want to penetrate your hymen, we do not recommend inserting the vibrator.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
Yes. Your Phanxy vibrator comes with a 12 months warranty. Email or Message us for any questions and we will help you out. support@phanxy.com
We ONLY accept PayPal now. We will improvement our payment system as soon as possible. Thank you.
Press & hold for 3 seconds to turn it ON, and then shortly press to switch to the next level. (there are 10 levels available). If you want to stop this function, press & hold for 1.5 seconds. If you want to turn the device OFF, press & hold for 3 seconds.
PHANXY product is 100% medical grade silicone.
this vibrator is mostly quite, you can enjoy your little secret in public. But please consider carefully if you are in a quieter place such as a library.
1. The product does not have a courier number. Before the goods are sent, you can send an email to email@Phanxy.com to request a refund. We will arrange to return the goods to you. Pay special attention to us every day before 2 am-4 am US time Shipment will be arranged, and it is valid to send emails before 2 a.m. US time on the same day.

2. Since our products are shipped directly by Chinese manufacturers, if the goods have been shipped, if the products have no quality problems, we do not accept returns, please purchase with caution.

Our products are directly sent from the Chinese factory by the PHANXY brand, and we choose postal EUB or USPS parcels for delivery. If you have special requirements for timeliness, we will update and faster UPS or DHL for shipment in the future, please look forward to it.
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